Frequently Asked Questions

Pricing, financing and payment policy

Are the prices in my shopping cart guaranteed?

What financing solution is offered by Tanguay L'Entrepôt?

Orders and products

Can I get a catalog of your products?

Can I order by phone?

Where can I get gift cards?

Our stores

Where are the stores located and what are your opening hours?

Shopping cart and online ordering

How do I add items to my shopping cart?

How do I remove items from my shopping cart?

How do I change the quantity of an item in my shopping cart?

I have questions about my order or want to make changes. Who do I contact?

Can I create a profile without purchasing?

Is it safe to shop online?

Return of merchandise

Defective merchandise? Problem with your order? Return of merchandise?

Shipping and delivery

Can I take the merchandise I have purchased with me immediately?

Do you deliver everywhere?

How do you schedule delivery dates?

Will the delivery people unpack my merchandise?

Can I pay the balance of my invoice at the time of delivery?

Can I have merchandise delivered abroad?

Is in-store pickup possible?

Can I choose the delivery date for my online order?

After-sales service

How can I get assistance for one or multiple products purchased from you?

Services

Tanguay L'Entrepôt

Payment & Financing

Payment Options

Contact Us

Got questions about your order or delivery?

Toll free: 1 833 444-1211

Customer Service – Business Hours
Monday to Friday 8 am - 9 pm

Online or Phone Shopping
We'll help you find the products that best suit your needs.

Toll free: 1 833 444-1211

Online Shopping – Business Hours
Monday to Sunday 9 am - 9 pm.

*Delivery and Pickup in Store
Privacy
† Rounded discount and may include 2-tax discount if applicable

You can now pay your bill online via the following financial institutions:

banques

Matching funds with interest (FRE)

Financing at Tanguay Furniture, excluding taxes and ecofees, is obtained exclusively with a Desjardins credit card or with a Tanguay-Desjardins private card. Accord D Desjardins financing for your online and in-store purchases. Subject to Accord D Desjardins credit approval.

The consumer now buys and pays in equal instalments with interest.

Legal note

Subject to approval by the Fédération des caisses Desjardins du Québec ("Desjardins"). All annual interest rates are subject to change. There are no enrolment or renewal fees associated with entering into this agreement. Purchase by equal instalments is subject to annual interest of 13.5%, calculated from the date of purchase, until paid in full. Equal monthly installments are calculated by dividing the amount financed, plus 13.5% annual interest, sales tax and EcoFee if applicable throughout the promotion period, by the number of months in the promotion; the monthly installment amount will appear on the monthly account statements sent to you upon purchase. On or before the due date indicated on the statement of account for a billing period, you must pay, in a single payment, the monthly instalment(s) for the period covered by the statement of account plus, if applicable, the other amounts included in the minimum payment due for the card, as provided for in the contract. If the monthly instalment thus due is not paid in full on its due date, annual interest of up to 19.9% will accrue on the amounts due and unpaid until they are paid in full.

The card's grace period is 21 days without interest, from the end of the billing period, to pay the full balance of the statement without being obliged to pay credit fees, except on cash advances. The minimum card payment is 2% to 5%, depending on the card, of the total of: the balance shown on the statement for the previous period; the credit charges applicable to purchases and monthly instalments outstanding at the end of that period; current purchases, cash advances and cheques for the period covered by the statement; and the credit charges on cash advances and cheques; plus : the monthly payment(s) for the period covered by the statement, the amount of deferred payment purchases due on the date of the statement, any overdue amounts and any other amounts provided for in the card contract. See the Desjardins Variable Credit Agreement available in shops for more details.

Examples of credit charges

	Annual cost		Cost for a 30 day period
Annual interest rate	Average daily balance		Cost for a 30 day period
Annual interest rate	100 $	500 $	100 $	500 $
13,5 %	13,51 $	67,55 $	1,11 $	5,55 $
19,9 %	19,90 $	99,50 $	1,64 $	8,18 $

The annual interest rate may be applicable to a current purchase, an equal instalment purchase, a deferred payment purchase, a deferred equal instalment purchase or multiple equal instalment purchases.

Equal monthly payments without interest financing

On approved credit. An annual adhesion fee of $35, as set out in your Account Agreement, will be charged to your Account for all plan with a 12-month term or more. Financing is provided by Fairstone Financial Inc. and is subject to all the terms and conditions in your Retail Credit Agreement and Disclosure Statement and the promotional plan disclosure statement (collectively the “Account Agreement”).

Under this plan, credit charges will not accrue on the purchase during the promotional period if the required minimum payment is made each billing cycle during the promotional period when due. The purchase price is divided by the number of months in the promotional period to determine equal monthly payments to be made during the promotional period. If the minimum payment is not made when due or if a balance remains after the promotional period expires, credit charges will be assessed at the standard annual interest rate of 31.99%, as set out in your Account Agreement. The terms of this credit promotional plan will terminate if you default under your Account Agreement.

On termination or expiry of the promotional plan (or for purchases that are not part of the credit promotional plan), the annual standard credit rate of 31.99%, as set out in your Account Agreement, and the terms of the regular credit plan will apply to all outstanding balances owing. The grace period to make the minimum payment or pay the new balance is 21 days. The minimum payment due includes (i) the minimum payment under the applicable credit plan and, if applicable (ii) past due amounts, minimum payments on all other charges, minimum payments on credit insurance premiums and any credit limit overage amounts. Each Account Statement covers a billing period of approximately 30 days. See the Account Agreement for more information.

Examples of credit charges

Pruchase amount	Annual interest rate	Cost for 30-day billing cycle	Annual cost
100$	31,99%	2,63$	31,99$
500$	31,99%	13,15$	159,95$
1 000$	31,99%	26,29$	319,90$

Deferred payment financing (DPF)

The consumer buys now and pays later without interest throughout the deferral period ("Pay later" financing).

Legal note

Subject to approval by the Fédération des caisses Desjardins du Québec ("Desjardins"). All annual interest rates are subject to change. The "Pay Later" offer allows you to pay off a deferred payment purchase with a credit card issued by Desjardins ("the card") that is interest-free for the period determined at the time of purchase. If the purchase is not paid in full when due, an annual interest rate of up to 21.9% will apply from the date the payment is due until the payment is paid in full. The payment is converted to the repayment method of a purchase in equal and consecutive instalments payable in 12 equal monthly instalments if the converted balance is less than $1,000, in 24 equal monthly instalments if the converted balance is equal to or greater than $1,000 and less than $3,000, and in 36 equal monthly instalments if the converted balance is equal to or greater than $3,000 Equal monthly payments are calculated by dividing the converted balance, plus interest of up to 21.9% for the entire period covered by the equal and consecutive installment plan and, if applicable, sales taxes and EcoFees, by the number of months in that period; the amount of the monthly payments will appear on the monthly account statements sent to you from the payment due date. On or before the due date indicated on the statement of account for a billing period, you must pay, in a single payment, the monthly instalment(s) for the period covered by the statement of account plus, if applicable, the other amounts included in the minimum payment due for the card, as provided for in the contract.

If the monthly instalment due is not paid in full by its due date, interest of up to 19.9% per annum will accrue on the outstanding amounts due until they are paid in full. The card's grace period is 21 days without interest, from the end of the billing period, to pay the full balance of the statement without being obliged to pay a credit fee, except on cash advances. The minimum card payment is 2% to 5%, depending on the card, of the total of: the balance shown on the statement for the previous period; the credit charges applicable to purchases and monthly instalments outstanding at the end of that period; the current purchases, cash advances and cheques for the period covered by the statement; and the credit charges on cash advances and cheques; plus : the monthly payment(s) for the period covered by the statement, the amount of deferred payment purchases due on the statement date, any overdue amounts and any other amounts provided for in the card agreement. Credit card available with no application or renewal fees. Details in shop.

Examples of credit charges

	Annual cost		Cost for a 30 day period
Annual interest rate	Average daily balance		Cost for a 30 day period
Annual interest rate	100 $	500 $	100 $	500 $
19,9 %	19,90 $	99,50 $	1,64 $	8,18 $
21,9 %	21,90 $	109,50 $	1,80 $	9,00 $

Equal Monthly Payments With Interest

On approved credit. Financing is provided by Fairstone Financial Inc. and is subject to all the terms and conditions in your Retail Credit Agreement and Disclosure Statement (collectively the “Account Agreement”). Under this plan, a reduced rate credit charge of 13.99% will be charged on the purchase. The amount of the purchase, plus credit charges as calculated, is divided by the term to arrive at equal monthly payments which will be due each billing cycle on the due date, and constitute the minimum payment due each month. Interest is pre-calculated and included in each monthly payment. If the minimum payment is not made when due or if a balance remains after the promotional period expires, credit charges will be assessed at the standard annual credit rate of 31.99% as provided for as shown in your Retail Credit Agreement and Disclosure Statement. The grace period to make the minimum payment or pay the new balance is 21 days. The minimum payment due includes (i) the minimum payment under the applicable credit plan and, if applicable (ii) past due amounts, minimum payments on all other charges, minimum payments on credit insurance premiums and any credit limit overage amounts. Each Account Statement covers a billing period of approximately 30 days. No adhesion fee. See the Account Agreement for more information.

Examples of equal monthly payments with interest fee

Purchase	Interest rate	Monthly payments
Purchase	Interest rate	12 months	24 months
$1000	13,99%	$89,78	$48,01
$2000	13,99%	$179,56	$96,02
$3000	13,99%	$269,35	$144,02

Your Account

Frequently Asked Questions

Pricing, financing and payment policy

Orders and products

Our stores

Shopping cart and online ordering

Return of merchandise

Shipping and delivery

After-sales service